Kiosk POS
Self-service kiosk and counter POS in one system. Customers order independently or staff take over with a single tap — hybrid ordering that adapts to your busy and quiet periods.
- Switch between kiosk and counter mode instantly
- Kitchen display shows unified order queue
- Kiosk POS from £699 + VAT
Kiosk POS Features
One system that works as a self-service kiosk and a full counter POS — built for flexibility.
Hybrid Kiosk & Counter Mode
One device operates as both a self-service kiosk and a staff-operated POS. During quiet periods, customers order independently on the touchscreen. When the queue builds, a staff member steps in and switches to counter mode with a single tap. The same hardware serves both purposes — no duplicate equipment needed.
Staff Override Mode
Managers and supervisors override kiosk mode with a secure PIN. This unlocks the full POS interface: refunds, discounts, order modifications, and reporting. Staff see the complete order history, adjust items mid-order, and process complex requests that a self-service screen cannot handle. The kiosk returns to customer mode automatically after a timeout.
Self-Service & Assisted Ordering
Customers browse the menu, customise items with modifiers, and pay by card — all without staff interaction. For customers who need help, a staff member can step alongside and guide them through the screen. The interface supports accessibility options: larger text, high-contrast mode, and simplified navigation for elderly or less tech-savvy users.
Kitchen Display Integration
Orders placed at the kiosk and the counter feed into the same kitchen display system. The kitchen sees one unified queue regardless of where the order originated. Each ticket shows the source — kiosk or counter — so staff know whether the customer is waiting at a table or standing at the collection point.
Upselling & Meal Deal Prompts
The kiosk screen prompts customers to upgrade their order. Add a drink for £1.50, upgrade to large for 50p, or complete a meal deal. These prompts display at the right moment in the ordering flow — after the main item is selected but before payment. Businesses typically see a 15-25% increase in average order value from kiosk upselling.
Unified Order Management
Every order — kiosk, counter, online, and phone — appears in one order management dashboard. Track order status from placed to prepared to collected. Assign order numbers that display on a customer-facing screen. Manage peak-time queues without losing track of who ordered what and where they are waiting.
Why Businesses Choose Kiosk POS
Serve More Customers With Fewer Staff
A kiosk handles orders while your staff focus on preparation and service. During a lunch rush, two kiosks and one staff member at the counter handle the same volume as three counter staff. Labour costs drop while throughput increases. The kiosk never calls in sick, never needs a break, and processes orders consistently every time.
Increase Average Order Value
Kiosk screens display upsell prompts that staff often forget or feel uncomfortable suggesting. "Add a side for £2.50?" appears on screen after every main item. Customers say yes more often to a screen than to a person. The data shows kiosk orders average 18% higher than counter orders — that is pure incremental revenue.
Reduce Order Errors to Near Zero
Customers select their own items, choose their own modifiers, and confirm before paying. There is no mishearing, no miscommunication, no illegible handwriting. The order arrives in the kitchen exactly as the customer intended. Fewer errors means fewer remakes, less food waste, and happier customers.
Flex Between Self-Service and Counter
Not every moment needs a kiosk and not every moment needs counter service. The hybrid mode means you adapt in real time. Quiet Tuesday afternoon? Kiosk mode handles the trickle of orders. Packed Friday evening? Switch to counter mode and staff take over. One investment covers both scenarios.
The Best of Both Worlds
Most businesses face a choice: install a kiosk or keep counter service. With Posso Kiosk POS, you do not have to choose. The same touchscreen operates in kiosk mode for self-service and switches to full POS mode when staff need to take over.
For restaurants and takeaways, this means customers queue at the kiosk while staff handle phone orders and complex requests at the counter. Both order streams merge into one kitchen display — the kitchen does not care where the order came from.
The upselling engine on the kiosk screen consistently increases average order value. Customers spend more when they browse visually and respond to upgrade prompts. Your staff focus on food quality and customer experience instead of taking orders.
Kiosk POS — Frequently Asked Questions
Get Your Free ePOS Demo Today
See how Posso can transform your restaurant or venue. Book a free, no-obligation consultation with our team and get a personalised demo of our ePOS systems, self-order kiosks, and more.
Free call — available Monday to Friday, 9am–5:30pm. Or email us anytime at info@posso.co.uk