Online Food Ordering Portal
A web-based ordering portal branded to your restaurant — customer accounts, order history, one-tap reordering, and direct kitchen integration at low commission.
- Customer accounts with saved details
- Order history and one-tap reordering
- Low commission — POS from £499 + VAT
Online Ordering Portal Features
A complete web ordering platform that integrates directly with your POS and kitchen.
Branded Ordering Website
Your restaurant name, logo, colours, and imagery — not a generic template. The portal lives at your domain (order.yourrestaurant.co.uk) and feels like part of your brand. Customers associate the ordering experience with you, not a third-party platform. Full SEO control means your portal ranks in local search results.
Customer Accounts
Customers create an account with their name, email, phone, and delivery address. Saved payment methods speed up checkout. Account holders receive order confirmations, delivery updates, and promotional emails. You build a direct customer database you own — no intermediary platform controlling access to your customers.
Order History & Reordering
Every past order is saved in the customer's account. Reordering a favourite meal takes two taps — view history, tap "Reorder", confirm, and pay. For takeaways and restaurants with regular customers, this drastically reduces friction. A customer who orders the same meal every Friday evening completes the process in under 30 seconds.
Secure Online Payment
Stripe-powered card processing with PCI DSS compliance. Customers pay by debit card, credit card, Apple Pay, or Google Pay. Saved cards enable one-tap checkout for returning customers. Refunds process directly through the portal. All transactions appear in your POS reports alongside in-store sales.
Real-Time Order Notifications
Customers receive an order confirmation email immediately. When the kitchen marks the order as ready, a notification is sent — email and optional SMS. Delivery customers receive updates when the order is dispatched and estimated arrival time. The portal keeps customers informed without them needing to phone your restaurant.
Live Menu Sync
The online portal reflects your POS menu in real time. Change a price at the till — the website updates instantly. Mark a dish as sold out — it disappears from the portal immediately. Add a daily special — it appears online within seconds. No manual website updates, no outdated menus, no disappointed customers ordering unavailable items.
Why Restaurants Choose Their Own Portal
Stop Paying 35% to Aggregators
Every order on Just Eat, Uber Eats, or Deliveroo costs up to 35% in commission. Your branded online ordering portal charges low commission per order. On a £25 average order, the difference is substantial. Over a year, direct online orders through your portal could save thousands compared to aggregator platforms.
Own Your Customer Relationships
When customers order through aggregator apps, the platform owns the data. You cannot email them, you cannot track their ordering patterns, and you cannot build loyalty. Your own portal gives you full access to customer data — names, emails, order history, preferences. You market to them directly and build lasting relationships.
Reduce Phone Order Volume
Phone orders tie up staff, create queues, and risk miscommunication. A well-promoted online portal converts phone customers to digital customers. They order at their convenience — no engaged lines, no hold music, no misheard addresses. Staff time is freed up for preparation and service instead of answering phones.
Increase Repeat Business
Customer accounts with saved details and one-tap reordering remove barriers to repeat purchases. The easier it is to order again, the more often customers do it. Combine with email marketing to regular customers — a Friday lunchtime offer sent to your database of repeat orderers drives measurable additional revenue.
Your Restaurant, Your Portal, Your Customers
Third-party delivery apps put your restaurant alongside every competitor in your area. Customers choose on price, not loyalty. Your food photos sit next to everyone else is. And you pay up to 35% for the privilege. An online food ordering portal puts your brand front and centre and keeps the relationship between you and your customer.
The portal syncs with your POS in real time. Menu changes, price updates, and sold-out items reflect instantly on the website. Orders flow directly to your kitchen display — no separate tablet, no manual acceptance step. The portal is an extension of your POS, not a disconnected add-on.
Customer accounts transform one-time orderers into repeat customers. When someone can log in, tap their last order, and check out in 30 seconds, they order more often. Combine that with email marketing to your customer database and you have a direct-to-customer channel that aggregator platforms simply cannot replicate.
Online Food Ordering Portal — Frequently Asked Questions
Get Your Free ePOS Demo Today
See how Posso can transform your restaurant or venue. Book a free, no-obligation consultation with our team and get a personalised demo of our ePOS systems, self-order kiosks, and more.
Free call — available Monday to Friday, 9am–5:30pm. Or email us anytime at info@posso.co.uk