Restaurant Ordering App
A branded ordering app for your restaurant — dine-in QR ordering, takeaway, and delivery in one system that integrates with your POS and kitchen display.
- QR dine-in ordering — no app download needed
- Low commission on every direct order
- POS from £499 + VAT with full integration
Restaurant Ordering App Features
One app that handles every way your customers want to order — at the table, for collection, or delivered to their door.
Dine-In QR Ordering
Each table has a unique QR code. Customers scan, browse the full menu with photos and allergen information, customise their order, and pay — all from their phone. The order goes to the kitchen display with the table number. No app download required. Customers order at their pace, add desserts and drinks without flagging down a server, and pay when they are ready.
Takeaway & Delivery
Customers order for collection or delivery through your branded app or website. Collection orders include an estimated ready time. Delivery orders are managed with configurable zones, minimum order values, and delivery charges. Customers track their order status in real time — "Preparing," "Ready for Collection," or "Out for Delivery." All orders arrive on the same POS and kitchen display as dine-in.
Fully Branded Experience
Your restaurant name, logo, colour scheme, and photography throughout the ordering experience. The app looks like your restaurant, not a generic ordering platform. Customers associate the quality of the ordering experience with your brand. A well-designed app reinforces your restaurant's identity and builds customer trust from the first tap to the last bite.
POS & Kitchen Integration
Every order — dine-in, takeaway, or delivery — arrives on your POS and kitchen display system through the same channel. The kitchen team does not need to monitor a separate tablet. Orders are queued by time and sorted by type. Special instructions, modifications, and allergen notes are displayed clearly. One system handles all order sources with zero manual re-keying.
Customer Data Ownership
Every customer who orders through your app belongs to you — name, email, phone, order history, preferences. Build a marketing database of customers who have already spent money with you. Send targeted promotions based on order history: "We noticed you love our lamb shank — it is back on the menu this weekend." This is impossible with marketplace ordering where the platform owns your customer.
Loyalty & Repeat Orders
Reward customers for ordering direct. Points per pound spent, free items after a set number of orders, exclusive app-only deals. The reorder function lets regulars repeat their last order with one tap. Push notifications drive repeat business: "Friday night sorted — order your usual with one tap." Loyalty through your own app costs a fraction of re-acquiring customers through paid advertising.
Why Restaurants Build Their Own App
Three Revenue Channels, One System
Dine-in QR ordering, takeaway collection, and delivery — all managed through one app and one POS. Each channel has its own menu configuration, pricing, and availability settings. A Friday evening service can handle 60 dine-in covers, 25 takeaway orders, and 15 deliveries simultaneously without any system juggling. One kitchen display, one workflow.
Higher Margins Than Marketplace Ordering
Marketplace apps charge 25-35% commission. Your branded restaurant ordering app operates at low commission. On a £30 dinner order, that is the difference between keeping £20 and keeping £28. Over 300 orders per month, the savings run into thousands of pounds. The app pays for itself before the end of the first month.
Faster Table Turns With QR Ordering
Dine-in QR ordering reduces the time a table is occupied by 15-20 minutes on average. Customers order when they sit down — no waiting for a server. They pay when they are finished — no waiting for the bill. On a Friday night with 20 table turns, reclaiming 15 minutes per table means fitting in 4-5 extra covers across the evening.
Market Directly to Your Customers
Push notifications, email campaigns, and in-app promotions reach customers who have already eaten your food and enjoyed it. A "quiet Tuesday" push notification to 500 customers costs nothing and can generate 20-30 orders. Compare that to a Facebook ad campaign targeting strangers. Direct marketing to existing customers is the most cost-effective way to grow restaurant revenue.
How a Restaurant Ordering App Transforms Service
A couple arrives for dinner. They scan the QR code on the table, browse the full menu with descriptions and photos, and order their starters and drinks. The order appears on the kitchen display before the server has taken a step. While they eat their starters, they browse the mains on their phone and order when they are ready. No waiting, no rushing.
Meanwhile, the kitchen is handling 15 takeaway orders from customers who ordered through the restaurant's branded app. Each order shows estimated prep time and collection slot. The kitchen display interleaves dine-in and takeaway orders by priority. A family at table 12 is ready for mains. Three collection orders are due in 10 minutes. The system manages the workflow.
At the end of the evening, the restaurant has served 80 dine-in covers and 40 takeaway orders — all through one system. The owner opens the analytics dashboard and sees revenue by channel, average spend per cover, most popular dishes, and kitchen preparation times. Tomorrow's staffing and prep is informed by tonight's data.
Restaurant Ordering App — Frequently Asked Questions
Get Your Free ePOS Demo Today
See how Posso can transform your restaurant or venue. Book a free, no-obligation consultation with our team and get a personalised demo of our ePOS systems, self-order kiosks, and more.
Free call — available Monday to Friday, 9am–5:30pm. Or email us anytime at info@posso.co.uk