Self Order App
Customers order from their phone by scanning a QR code — no app download, no sign-up. Table ordering and collection, mobile payments, straight to the kitchen display.
- QR code ordering — works in the browser
- Table ordering + collection mode
- POS integration from £499 + VAT
Self Order App Features
The simplest way for customers to order — scan a code, choose their food, pay, and wait for it to arrive.
QR Code — No Download Needed
Customers scan a QR code with their phone camera. The menu opens instantly in their browser — no app store, no download, no account creation. They are browsing your menu within 2 seconds of scanning. This zero-friction approach means every customer can use it, regardless of phone storage, technical ability, or patience. The QR code works on any smartphone with a camera.
Table Ordering
Each table has its own QR code with the table number embedded. When a customer scans and orders, the kitchen knows exactly which table the food goes to. Customers order starters, then add mains later, then desserts — all from their phone. No waiting for a server between courses. The table number links all orders together for accurate billing and service.
Collection Ordering
Customers scan a QR code on a counter sign, wall poster, or printed flyer. They order and pay from their phone. The order goes to the kitchen with a collection number. When the food is ready, the customer is notified on their phone or their number is called. Perfect for fast-casual restaurants, food halls, and cafes where customers order at the counter and collect when ready.
Mobile Payments
Apple Pay, Google Pay, and card payments are handled within the browser — no separate app required. The customer adds items, reviews their order, and pays in one seamless flow. Payment is processed before the order reaches the kitchen, so there is no risk of walkouts. Tips can be added at checkout with preset percentages. Split payments are available for groups.
Kitchen Display Integration
Every self-order goes directly to the kitchen display system. The kitchen team sees the order within seconds — table number or collection number, all items, modifications, allergen flags, and special instructions. No printed tickets, no re-keying from a tablet. The order is accurate because the customer entered it themselves. The kitchen makes exactly what was ordered.
Customisable Menu
Build your menu with categories, items, descriptions, photos, prices, and modifiers. Mark items as containing specific allergens. Set items as available or unavailable in real time. Schedule menu changes — lunch menu at 11am, dinner at 5pm. The menu looks professional on every phone screen size. Customers see exactly what they are ordering with photos and clear descriptions.
Why Self-Ordering Works
Zero Friction Self-Ordering
The biggest barrier to self-ordering adoption is friction. If customers need to download an app, create an account, or verify their email, half of them give up. QR code browser ordering removes every barrier. Scan, browse, order, pay — in the same time it takes to read a printed menu. Adoption rates of 60-80% within the first month because there is nothing to learn and nothing to install.
Reduce Staffing Pressure
Self-ordering does not replace your team — it frees them from order-taking to focus on hospitality. A 40-seat cafe that previously needed 3 floor staff can operate comfortably with 1-2 when most orders come through the self-order app. The staff you keep deliver better service because they are not rushing between tables taking orders.
Higher Average Order Value
Customers spend 18-25% more when ordering from their phone compared to ordering at the counter. They browse the full menu at their own pace, see photos of dishes they might not have considered, and add extras without feeling rushed. The upsell prompts at checkout — "Add a side?", "Make it a meal deal?" — convert at higher rates than verbal suggestions.
Eliminate Order Errors
The customer types their own order. They select their modifications, add allergy notes, and review everything before paying. The order reaches the kitchen exactly as submitted — no interpretation, no abbreviation, no mishearing. The result: fewer remakes, fewer complaints, less food waste, and customers who get exactly what they wanted every time.
What Self-Ordering Looks Like in Practice
A family of four sits down at a casual dining restaurant. They scan the QR code on the table. The menu loads on each of their phones. They browse independently — Dad looks at burgers, Mum checks the salads, the kids go straight to the pizza section. Within 3 minutes, all four have ordered. No waiting for a server, no negotiating who goes first.
At a busy food hall, a customer scans a QR code on a counter stand for a Thai street food vendor. They order pad thai with chicken, no peanuts, extra chilli. They pay with Apple Pay. The order goes to the kitchen display with a collection number. Three minutes later, their phone buzzes: "Order #47 ready for collection." They collect and find a seat.
In both scenarios, the customer entered their own order with their own modifications. The kitchen received it accurately. No staff time was spent taking the order. The payment was processed before the food was made. This is self-ordering — simple for the customer, efficient for the business, and accurate for the kitchen.
Self Order App — Frequently Asked Questions
Get Your Free ePOS Demo Today
See how Posso can transform your restaurant or venue. Book a free, no-obligation consultation with our team and get a personalised demo of our ePOS systems, self-order kiosks, and more.
Free call — available Monday to Friday, 9am–5:30pm. Or email us anytime at info@posso.co.uk